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customer service

Customer Service Contact

Please let us know if you have any questions or comments about products or orders. You may call us directly at 310-838-8282 or email us at info@paigehamiltondesign.com. Our customer service hours are Monday through Friday, 10am-6pm Pacific Standard Time. If you contact us outside of our business hours, we will return emails and phone calls the next business day.

Caring for your Paige Hamilton Design product

Please treat your bag with care. We our proud to offer you a product made with high-quality, stain-resistant, water-resistant, weatherproof nylon imported from Italy. Due to the handmade and unique nature of each bag, we recommend that you only spot clean with water and a mild detergent, such as Simple Green. Place a small amount of the cleanser on a cloth towel dampened water and wipe clean by hand.

We cannot be responsible for damages caused by dry cleaning or machine-washing bags. Do not place your bag in the washing machine, dryer, microwave or dishwasher. Excessive heat and chemicals other than soap and water used to clean your bag may cause damage or discoloration to the fabric.

Customer Satisfaction Guarantee

We have traveled the globe to bring you the highest quality materials, tested our bags in extreme situations and only use top-notch domestic manufacturing for our products to provide you with a perfect, durable, high-quality bag. In the rare occurrence that one of our products is defective, please contact us immediately at 310-838-8282 or info@paigehamiltondesign.com. We will either repair or replace the item at no cost to you.

Please note: We cannot be responsible for any damages caused by negligence or extreme environmental conditions. We will be happy to provide you with a price estimate of the repair and do our best to repair the damaged item in a timely manner.

Out of Stock Items

If you want an item that is currently listed as “out of stock,” please email us at info@paigehamiltondesign.com and write “Availability” in the subject line. Be sure to include the item name and color you wish to order and we will respond within 24 hours with a delivery date.

Payment Information

  • We accept Visa, MasterCard, American Express and Discover.
  • Orders shipped within the state of California will be charged a sales tax of 9.750%
  • Orders shipped outside California are not subject to sales tax

Phone Orders

To place an order by phone, please call us at 310-838-8282.

Product Color Descriptions on Website

We make every effort to accurately display the actual color of the items we sell. Due to the variety of different browsers and monitors, some color discrepancies may appear.

Return Policy

Paige Hamilton Design takes great pride in our products and customer service and is dedicated to offering the highest quality merchandise. If you are not satisfied with your order, we will exchange your purchase or give you a store credit for items in unused condition (shipping costs are excluded) within 14 days of receipt. In order to process a return or exchange, please read the exchange/return guidelines below and note:

  • All Items must be returned in their original condition
  • Customer is responsible for return shipping

Exchange/Return Guidelines

  • A return authorization must be requested in writing or by email. Once we receive your request, we will provide you with a Return Authorization Number (RA#) and an address of where to return the goods. No returns will be accepted without a return authorization number (RA#) written on the outside of box.
  • E-mail your exchange/return request to info@paigehamiltondesign.com. Please let us know if you would like to exchange your merchandise or receive store credit. If you would like an exchange, please let us know what item you would like to exchange it for. Be sure to include your name, shipping address, and phone number in the email.
  • Returns/exchanges must be processed within 14 days of receipt. Due to the nature of holiday gift giving, any customers who purchase items between November and December will have until January 10th to request a return/exchange.
  • Be sure to return your purchase in hard box with secure packaging, write the RA# on the outside of the box, and include a copy of the original invoice (if you received this as a gift, please let us know the name of the person who purchased the gift).
  • We encourage you to send all returns via UPS or FedEx insured. We are not responsible for lost or damaged shipments.

The items listed below are not eligible to be returned:

  • items discounted for final sale / clearance
  • items purchased from one of our retail locations (instead, please contact the store where purchased)
  • items that have been washed, worn, damaged or altered in any way

Sales Tax

Orders shipped within the state of California will be charged a sales tax of 9.75%. Orders shipped outside California are not subject to sales tax.

Shipping

All purchases are shipped via UPS Ground out of Los Angeles to destinations inside the United States. We cannot deliver to P.O. boxes. Standard ground delivery should reach you in 5-8 business days. Orders placed Monday through Friday will normally ship within 2-5 business days of order being placed. Purchases made Friday after 4:00pm PST, Saturday, Sunday, or national holidays will normally be processed the next business day. If any delays should occur, we will contact you by email or phone.

All orders for Overnight, 2nd Day and 3rd Day Air delivery must be placed before 12 noon PST or they will be processed the next business day. If you would like expedited shipping, please email us at info@paigehamiltondesign.com and write “Expedited Shipping Request” in the subject line. Please include your order information and shipping time preference. We will respond with the additional expedited shipping charges.

Please note that if you are shipping to a Canadian location, the recipient will be responsible for paying duty, taxes, and all broker fees prior to receiving your order. For US orders under $1000 no duty should be required. Canadian goods and service tax will be approximately 6% of the merchandise total. An additional provincial sales tax is also required and will vary by province. If you have any questions regarding this information, please contact us by phone, 310-838-8282 or by email, info@paigehamiltondesign.com.

We currently ship to all US states and Canada. If you do not live within one of our shipping areas and wish to place an order, please send an email to info@paigehamiltondesign.com for assistance. We will respond within 24 hours.